If either the buyer or seller is frozen while an auction is in progress, the auction will not complete successfully. In these cases, the auctioned item and any NP bids may not be automatically delivered or returned.
If this happens, please submit a ticket under Abuse Reports and include as much information as possible, such as:
- Date of the auction
- Item involved
- Amount bid
- Buyer and seller usernames
- Any other relevant details
Our team will review the situation and assist where possible.
If you own the account that was frozen, you will need to submit a ticket under Frozen Accounts for review instead.