Neopets
Submit a request

Submit A Ticket To Neopets Customer Support

Returning player with an old or frozen account? Need Help? If this is your first time, you must create a Zendesk account to submit a ticket to our CS team. Start by signing up HERE. If you've submitted a ticket before, you may continue to use the form below!

Your email address

Neopets Username

Please enter the username you're writing in about here. If you have questions about more than one account, please create separate tickets for each one.

Neopets Category

Original Ticket #

Please enter the ticket # you are Appealing

Subject

Email Used to Create Neopets Account(optional)

Please enter the e-mail used to create your account here

Registered Date of Birth(optional)

Please submit your in-game birthdate

City/ State Account Created(optional)

Last Access to Account?

Was your account created greater or less than one year?

Paypal Transaction ID, Paypal Email, or Full Name on Credit Card

Please include your Paypal Transaction ID, Paypal Email or the Full Name listed on the credit card used.

Reported Player’s Username

Who the report is about.

Date and Time of Incident

Helps verify and locate logs

Type of Violation

E.g., harassment, cheating, offensive language.

Location (if applicable) (optional)

E.g., which game, forum, or area in the site.

Description

Please provide the details of your request, along with any relevant documents or information that may help us assist you better. Our support team will get back to you as soon as possible.

Additional Context

Any relevant background or prior behavior.

Attachments(optional)

Add file or drop files here