Please enter the username you're writing in about here. If you have questions about more than one account, please create separate tickets for each one.
Please enter the ticket # you are Appealing
Please enter the e-mail used to create your account here
Please submit your in-game birthdate
Was your account created greater or less than one year?
Please include your Paypal Transaction ID, Paypal Email or the Full Name listed on the credit card used.
Who the report is about.
Helps verify and locate logs
E.g., harassment, cheating, offensive language.
E.g., which game, forum, or area in the site.
We're committed to keeping Neopets a safe place for young players to learn and explore. Because of age restrictions, access to areas that allow communication with other players is currently limited for accounts registered under the age of 13 years old. To unlock full participation in the site's communication features — including: Sending/receiving Neomail (Neopets' internal email system) Reading and posting on message boards (Neoboards) Personalizing pages such as look-up, store, gallery, guild, and trading post — a parent or guardian's permission is required. This is because activating these features involves collecting personal information: email address, demographic and device data, cookies/tracking identifiers, and site usage details (full details in our Privacy Policy). This data may be processed in the US, and granting permission means consenting to the use of cookies and similar technologies as described there. Accounts will not be activated for these features without parental consent. Parents or guardians who weren't present during registration are encouraged to review our online safety tips and Privacy Policy but your involvement still matters. If you wish to grant permission to your child, please fill in the form below and agree to the terms.
I understand that in consenting to my child's registration at the site, I am enabling my child to participate in all communication aspects of the site, including posting and reading messages on message boards, live chat and sending and receiving Neomails or similar messages. I understand that participation in these activities may enable my child to publicly post personal information (e.g., e-mail address) that will be accessible to other visitors, although Neopets discourages such posts. I further understand that what other visitors do with this information is beyond the control of Neopets. I also understand that my child's information will be collected and processed in the United States and that the site uses cookies as described in the Neopets Privacy Policy. I consent to these practices. I understand that I may withdraw my permission granted herein, with written notice as set forth in the Neopets Privacy Policy, at any time. I also understand that it is important to provide accurate information in this consent form in case Neopets needs to contact me for any reason.
Please provide the details of your request, along with any relevant documents or information that may help us assist you better. Our support team will get back to you as soon as possible.
Any relevant background or prior behavior.