Help! I don't remember the birth date on my account!

If you have not logged into your account for several months you may be prompted to enter your birthday when you attempt to log in. This is an extra layer of security to keep your account and pets safe!

Please remember that you will need to be able to provide enough information to verify that you are the owner of the account before we can release any information to you! This includes the email address that was used to create the account.