If you have lost your password, please go to the login page (http://www.neopets.com/loginpage.phtml). Tap 'Password' in the 'Forgot your Username or Password?' under the login button. Your password will then be e-mailed to your e-mail address. If you do not see our message in your inbox, please also check your bulk or junk mail folders, since sometimes our messages may end up there.
If you believe someone else is in your account, please report it to us using the abuse reporting form or create a ticket below.