The Altador Cup can be a grueling event to participate in, and sometimes errors are bound to crop up. Before submitting a ticket, please try these troubleshooting tips:
- Make sure that your language settings for both the site and browser are set to English for the best experience.
- Try updating your device clock to match Neopets' site clock.
- Make sure you have cleared your browser cache/data via your browser's settings and performed a hard-refresh. Instructions for a hard-refresh:
- Windows: Ctrl + F5
- Mac (Chrome, Firefox, Edge): Cmd + Shift + R
- Mac (Safari): Option + Cmd + E, then Cmd + R
- You have logged in and out of your Neopets account to start a fresh login session.
- You have disabled any extensions/add-ons/programs that could interfere in the background with your gaming experience.
Also, please make sure that if you are seeing an issue with some game-score related Achievements, that you are meeting the minimum game score for each game:
- Yooyuball: 1+ goal
- Slushie Slinger: 270+ points
- Make Some Noise: 2,700+ points
- Shootout Showdown: 35+ points (1 goal)
- Obstacle Course Caper: 1,000+ points
Simply sending in a score or any score that does not meet the minimum requirement above will not be counted towards an achievement.
Finally, if you are still experiencing an issue even after trying all of the above, submit a ticket here and make sure to include the following information:
- What troubleshooting steps you attempted.
- Screenshots or screen recordings (extremely helpful!!)
- The browser (ex. Google Chrome, Safari, Firefox, etc.) you are using where you experience this issue.
- The device (ex. Apple iPhone, Android Motorola, Asus Laptop, Dell PC, etc.) you are using where you experience this issue.
- Are you trying to play the games via the Companion App? Do you experience the same issue on a computer, mobile device, or tablet?