Recover Old Or Frozen Account
Old / Frozen Accounts
Customer Support Ticket
Game Hints/ Help
Customisation Contest
- What is the Customisation Spotlight?
- How does the Customisation Spotlight work?
- How does voting work in the Customisation Spotlight?
- Do I have to enter my pet in the Customisation Spotlight in order to vote?
- What are the different types of Customisation Spotlights?
- What are the monthly Themed Customisation Contests?
- See all 14 articles
Auctions
Treasure Maps
Puzzles of the Past
- What is Puzzles of the Past about? What does it have to do with the plot?
- What's the goal of the game?
- Will more puzzles be added in the future?
- What sort of prizes can I get for playing?
- Can I get prizes for replaying a puzzle I already completed?
- Does my Plot Prize Premium Perk or Fortune Cookie give me double prizes for this game?
- See all 8 articles
Archived Book Collection
- What is the Archive Bookshelf?
- What are Archive Books?
- What are the rewards I can get for collecting Archive Books and adding them to my Archived Bookshelf?
- How do I earn Avatars through collecting Archive Books?
- How do I earn trophies through collecting Archive Books?
- How do you get Archive Books?
- See all 22 articles
Grundo Warehouse
Blocking Feature
Trading Post
- How do I find the Trading Post?
- What is the Trading Post for?
- Do I still need to click on my item in my "Your Items" and put it up for trade to be able use it at the Trading Post?
- How do I view my items so I can decide what to trade?
- How do I create a new trade?
- Can I cancel a trade?
- See all 22 articles
Haunted Woods Hunt
Lost in the Dark Game
- What is the Lost in the Dark game about? What does it have to do with the Void Within plot?
- How exactly am I supposed to play this game?
- I’m playing the game during the plot but I’m always getting lost! Got any hints?
- Will this game be available after the plot?
- Will the prizes change once it's a daily?
- What prizes can I get and when?
- See all 9 articles
Communicating with Others on Neopets
Quest Log
NeoPass Quest Log
Varwolf
New Here - Learn the Ropes
Gameplay / Rules
Ruffle Emulator
The Neopian Times
- Yay, my entry was published but something is incorrect! Who should I contact to fix this?
- Will I be notified if my entry was not selected/rejected?
- What is against the rules in terms of content? (credit to JellyNeo for this chart!!)
- How do you select entries for the Neopian Times?
- Are there any size limitations for comic submissions?
- How can I correctly add images to my submission?
- See all 10 articles
UC Conversion
Art Gallery
- What is the best time to submit an entry?
- Can I enter with AI art?
- Can I use someone else's artwork (with permission) or use a site image and alter it to enter?
- What mediums can I use to enter the Art Gallery?
- How many times can I enter each day?
- When are the best times to enter a picture?
- See all 16 articles
Battledome
- How do I increase my Neopet's Hit Points?
- Why doesn't my Neopet show up on the drop down list for 1 player battles?
- Are Movement and Intelligence factors in the Battledome? If so, how?
- Are the messages sent back and forth in the Battledome monitored?
- Can I get items stolen permanently?
- Does the location of a match matter? Are there pros and cons to the various domes?
- See all 23 articles
Beauty Contest
- Can I enter with AI art?
- Can I add my username to my drawing?
- Can I advertise my entry on boards outside the Art Board?
- Can I advertise all my pets from the same account even if they are on a different account?
- Can I enter my Neopet drawn as "Anthro" into the Beauty Contest?
- Can I enter the Beauty Contest on my side accounts?
- See all 27 articles
Befriending Dome
- But what about all the weapons I have collected so far and the training my pet has undergone?!
- Can you explain 1-P and 2-P Befriending to me?
- The faeries are also peace-loving, but they grant us blessings to train in various Battledome Abilities. What do they have to say?
- Wait, what happens to the Battledome then?
- What exactly can you do in the Befriending Dome?
- What if we sign a petition for maintaining the Battledome?
- See all 7 articles
Customisation
- I accidentally painted the wrong pet!
- How do I find clothes and other items to put on my pet?
- How do I customise my pet?
- How do I remove items from my closet?
- If the Secret Lab Ray zaps my pet into a different colour, do I get to keep the clothes?
- What happens to the wearable items on my pet if I transfer or abandon my pet?
- See all 9 articles
Featured Game Ticket
Games
Grave Danger
- Will I be able to use an equippable NC item on my side accounts?
- What is an equippable NC item?
- I can't seem to activate my equippable NC item. How do I use it?
- How many NC item prizes can I possibly receive by sending my Petpet into the Grave Dangers?
- Does equipping an NC item give my pet an advantage in the Grave Danger?
- Can I gift an equippable NC item to another user?
- See all 14 articles
Neopets Shops
Send it Again Game Ticket
Events/ Plots
Kiko Match Madness
Altador Cup XX
- What is the Altador Cup?
- How does the Altador Cup work? What are the different phases/periods of the Altador Cup?
- How do I participate in the Altador Cup?
- How do I join a team?
- Can I still participate if I don't join a team during the Sign-Up period?
- Can I change teams after I join?
- See all 29 articles
General Plot FAQ
- What exactly is a plot?
- How long does the plot last?
- How often will new content be released?
- What if I accidentally skip through dialogue or am confused about where to go next?
- Can I catch up on Chapters I may have missed after the one-week period during which they were playable?
- How do I earn plot prizes?
- See all 10 articles
Festival of Neggs 2026
Sakhmet Soiree
Neopies 2026
Advent Calendar
- What is the Advent Calendar?
- How long does the Advent Calendar last?
- What happens if I miss a day in the event?
- Is anything missable happening during this year's Advent Calendar?
- What are the Advent Calendar Auto-Gifter and Snowager Charmer?
- I love the art for this year's Advent Calendar! Can I see the art from other years?
- See all 23 articles
Winter Starlight Celebration
- What is the Winter Starlight Celebration?
- How do I get to the Winter Starlight Celebration?
- What are all these links on the Winter Starlight Celebration Page?
- What is new for this year's Winter Starlight Celebration?
- What are the updates to Snowager, Snow Faerie Quests, and TDMBGPOP?
- What events take place during the Winter Starlight Celebration?
- See all 7 articles
Wheel of Celebration
- What is the Wheel of Celebration?
- How long will the Wheel of Celebration be available?
- What prizes can I win from the Wheel of Celebration?
- What kind of avatars can I obtain?
- I forgot to copy my discount code. Where can I see it?
- How many times can I spin the Wheel of Celebration?
- See all 9 articles
Haunted Mansion 2025
- How do I purchase Haunted Mansion Afterlife Ticket Packs?
- How do I activate my Haunted Mansion Afterlife Tickets?
- There is a highlight around a window. What does that mean?
- Can I open the same window more than once?
- Can I open windows for rooms that were active in the past?
- I purchased a Haunted Mansion Afterlife Ticket, but I can't open any windows.
- See all 17 articles
Festival of Fears 2025
Faerie Festival 2025
Chapter Meter Energy Booster FAQ
Attack on Altador
Battledome Guild Challenge
- What happens if I join a guild after the registration deadline of August 8, 2025? Can I still participate?
- How often can I check my guild’s or individual ranking during the competition?
- Can you clarify whether guild members need to sign up individually or if the guild leader’s registration covers all members?
- Can I participate in both the guild and individual competitions, and will my scores count for both?
- Are there plans to introduce participation-based rewards to incentivize casual players and non-competitive guilds, ensuring their efforts are not perceived as fruitless?
- Does the Google Form requiring the guild leader’s email address comply with Neopets’ Terms of Service (TOS), given that sharing such information is restricted? Is a Gmail account mandatory, and if so, can alternative sign-up methods be provided?
- See all 7 articles
Double Plot Prizes FAQ
- What is the Double Plot Prizes Premium Perk?
- What is the Double Plot Prizes Fortune Cookie?
- How long does the Double Plot Prizes Fortune Cookie last?
- How do I activate the Double Plot Prizes Fortune Cookie?
- Does getting double plot prizes mean I get a wider variety of plot items, or just two of the same item?
- Does that mean I have a higher chance of getting specific items?
- See all 13 articles
Doglefetch
The Void Within
- Why doesn’t Dr. Landelbrot’s Voidworks reset at midnight NST?
- What exactly is a plot?
- How long does the plot last?
- How often will new content be released?
- What if I accidentally skip through dialogue or am confused about where to go next?
- Can I catch up on Chapters I may have missed after the two-week period during which they were playable?
- See all 20 articles
Tea Time with Tavi
- If I abandon a quest, will Tavi ask me to fetch the same items again?
- Can I abandon a quest that I have started?
- What is Tavi’s Tea game about? What does it have to do with the Void Within plot?
- How does the game work?
- Will this game be available after the plot?
- What prizes can I get?
- See all 9 articles
Cosy Campfire Collection
- I closed the game and reopened it but I can’t pick a new difficulty. Is something wrong?
- Can I do this activity on my side accounts?
- What prizes can I win for completing the game?
- What happens if I try to collect an item that’s not on the list?
- How do I play?
- What's the goal of the game?
- See all 7 articles
Dr Landelbrot’s Voidworks
The Void Within - Void Collection
- What is the Void Essence Collection Activity about? What does it have to do with the plot?
- How long will the event last?
- What prizes can I get and when?
- How can I track my weekly progress?
- How can I track the progress towards the community goal reward?
- Can I collect essences from past days?
- See all 23 articles
The Void Within - Volunteer Centre
- What is the Volunteer Centre about? What does it have to do with the plot?
- When does volunteering start?
- How long is a volunteering shift? Can I cancel a shift if I need my Neopet to battle?
- Is there any limitations on volunteering for shifts?
- My Neopet is in the Neolodge can I still have them volunteer?
- Does the Volunteer Centre give out different prizes than the battledome fights?
- See all 9 articles
Account/ Login Issues
NeoPass
Account Inquiries
- Can I earn Neopoints or play games on my side accounts?
- Can I purchase Neocash from another user? Can I sell Neocash to another user?
- Can I send Neocash as a gift?
- Can I transfer my Neocash to a different account that I own?
- Can I transfer Neopoints to my side account?
- Can I use Neocash to buy gifts for my friends?
- See all 16 articles
Username Issues
Remove Account
Closing an account
Birthday Issues
Email Issues
Frozen Account
- Can I be frozen for malicious reports?
- Can I get frozen for using a program that I downloaded from a third-party site since it helps me play better?
- Can I pay to have my account unfrozen?
- Can we petition to have accounts unfrozen?
- Do you use AI/Bots to freeze accounts?
- How do I appeal a Frozen account?
- See all 23 articles
Password Issues
- Friend's Account
- Help! A Chia is telling me my password isn't secure enough!
- How do I change my password?
- I don't remember my password. Can I have it sent to me?
- I think someone else changed my password!
- I tried to have my password sent to me, but it didn't work. Now what do I do?
- See all 9 articles
PIN Issues
Creation/Registration
Parents
- Birthday - Parent Request from PCC
- I don't want to sign a parental consent form. Can my child still play Neopets?
- I sent in my form, but some of the games are still not available for my child to play. Is this a glitch?
- Parental Consent - What it does
- When a user under 13 creates an account, does Neopets store the user's email address?
- Where can I get the consent form? How do I send it in?
- See all 7 articles
Two-Factor Authentication (2FA)
- Can I disable Two-Factor Authentication (2FA)?
- Help! I lost my Two-Factor codes! What can I do?
- How do I log in with 2-Factor Authentication?
- How do I set up my Two-Factor Authentication (2FA)?
- What are these emergency backup codes for my Two-Factor Authentication (2FA)?
- What is Two-Factor Authentication (2FA)?
Tech/ In-Game Issues
Bugs
Membership/ NeoCash
Petpetpet Detachment
- How do I attach a Petpetpet to my Petpet/Neopet?
- Is there a way to guarantee my Petpetpet will attach to a Petpet/Neopet?
- How can I remove a Petpetpet from my Petpet/Neopet?
- How do I obtain items to remove a Petpetpet from my Petpet?
- How do I use the Petpetpet Removal items?
- How do Petpetpet removal items work?
- See all 10 articles
TVW Chapter Replay Fortune Cookie
- What is the Chapter Replay Fortune Cookie?
- How do I get a Chapter Replay Fortune Cookie?
- Can I trade/gift Chapter Replay Fortune Cookies?
- How can I use the Chapter Replay Fortune Cookie?
- How does the Chapter Replay Fortune Cookie work?
- How long does the Chapter Replay Fortune Cookie last?
- See all 31 articles
Challenge Track
- What is the Challenge Track?
- How do I earn prizes?
- Do I have to sign up for an Altador Cup team to earn points and prizes on the Challenge Track?
- Can I upgrade to earn MORE prizes? How do I do that?
- What's the difference between the Challenge Track and the Adventure Pass?
- Can I participate in the Challenge Track on side accounts?
Altador from the Clouds 2026
Adventure Pass
Gifts from the Rift
Dip and Dye 2026
- Can I participate in Dip & Dye Neggs and earn prizes on my side accounts?
- Can I give Negg Dyeing Kits to another player?
- How do I purchase these "Negg Dyeing Kits" you speak of?
- What are Dip & Dye Negg Dyeing Kits?
- What is Dip & Dye Neggs?
- How does the Single Negg Dyeing Kit Work?
- See all 18 articles
Petpet Lab Ray Fortune Cookie
- What does this cookie do?
- How do I access the Petpet Lab Ray?
- Can I access the Petpet Lab Ray while the cookie is active even if I don't complete the map?
- How long does this cookie last?
- I’m a Premium Member. Does my extra daily zap stack with this cookie?
- How do I activate the cookie?
- See all 10 articles
Lab Ray Fortune Cookie
Lovestruck Event
Extra Score Submission Fortune Cookie
- What is the Extra Score Submission Fortune Cookie?
- Where can I get an Extra Score Submission Fortune Cookie?
- How long does the Extra Score Submission Fortune Cookie last?
- How do I use the Extra Score Submission Fortune Cookie?
- How do I know if I’ve submitted 4 scores?
- Which games does the Extra Score Submission Fortune Cookie apply to?
- See all 13 articles
NC Mall Wishlist
Neopies 2026 Late Ballot
- What does this item do?
- How do I use this item?
- Will I still get a prize if I vote with a Late Ballot?
- If I already voted on a category with a Late Ballot then subscribe to Premium, can I claim the Premium Prize?
- Can I vote again on a category I already voted on with a Late Ballot?
- Will a vote with a Late Ballot change the category's result?
- See all 9 articles
Neopies VIP Raffle NC Event 2026
Snowager Charmer
Advent Calendar Auto-Gifter
Stocking Stufftacular
- What is the Stocking Stufftacular?
- How long will this event run?
- How do I purchase Stocking Packs?
- Can I purchase Stocking Packs and participate in the Stocking Stufftacular on my side accounts?
- I've purchased stockings, but I can't hang them.
- Can I hang more than one stocking per day?
- See all 16 articles
Gift of NC
Faerie Festival NC Events 2025
- What is Free the Faeries and how long will it last?
- Can I participate in Free the Faeries and earn prizes on my side accounts?
- How do I get Flinging Slingshots to participate in Free the Faeries?
- How do I use my Flinging Slingshots?
- Can I gift a Flinging Slingshot pack to other users?
- Are you offering discounts on the Flinging Slingshot packs?
- See all 14 articles
Double Quest Time Fortune Cookie FAQ
Premium Perk - Double Quest Time
Premium Perk - Wheel of Starlight
- What is the Wheel of Starlight?
- How do I access it?
- What kinds of prizes can I win at the Wheel of Starlight?
- Will the Wheel of Starlight’s prize pool always remain the same?
- Some prize wheels grant negative effects, like hurting my pets. Does the Wheel of Starlight have any effects like that?
- Will I lose my Premium-only prizes if I cancel my subscription?
- See all 11 articles
Premium Perk - Space Faerie Scratchcards
- What are Space Faerie Scratchcards?
- How do I access Space Faerie Scratchcards?
- What kinds of prizes can I win from Space Faerie Scratchcards?
- Is the prize pool from Space Faerie Scratchcards always the same?
- Will I lose my Space Faerie Scratchcard prizes if I cancel my subscription?
- Will I lose access to my Space Faerie Scratchcards if I cancel my subscription?
- See all 11 articles
NeoBoard Stickers FAQ
- What are NeoBoard Stickers?
- Where can I use NeoBoard Stickers?
- How do I get NeoBoard Stickers?
- How do I use NeoBoard Stickers?
- Is there a limit to how many Stickers I can use?
- I can’t fit all the Stickers I want in my Font; is there a way to get more character space for Stickers?
- See all 12 articles
NC Mall Drop Rates
NC Mall
Purchasing Neocash
Neocash Card
- Where can I get a Neocash Card?
- How much do Neocash Cards cost?
- I have a Neocash Card; how do I redeem it?
- I entered my PIN and received an error message. What do I do now?
- I received Gift Boxes when I redeemed my Neocash Card. What are they?
- I purchased a Neocash Card, but when I entered the code, it said that the card had not been activated. What can I do?
Neocash Items
- What is the difference between Neocash and Neopoint items?
- What Neocash items can I buy, and where?
- Do the Neocash items I buy last forever?
- Does time elapse on my items that are not currently being used?
- Why can’t I find the item that I saw in the NC Mall a week ago?
- How can I use items I purchased from the NC Mall?
- See all 18 articles
NC Gift Boxes
- What is an NC Gift Box?
- How can I get NC Gift Boxes?
- How do I use NC Gift Boxes to gift Neocash items?
- Can I PIN protect the use of NC Gift Boxes in my account?
- How will I know if I have received a Neocash item gift from another Neopets user?
- How do I open an NC Gift Box once it's in my Neocash Item Gift Log? What can I do once the gift is opened?
- See all 16 articles
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