Account/ Login Issues
NeoPass
Account Inquiries
- Can I earn Neopoints or play games on my side accounts?
- Can I purchase Neocash from another user? Can I sell Neocash to another user?
- Can I send Neocash as a gift?
- Can I transfer my Neocash to a different account that I own?
- Can I transfer Neopoints to my side account?
- Can I use Neocash to buy gifts for my friends?
- See all 16 articles
Username Issues
Remove Account
Closing an account
Birthday Issues
Email Issues
Frozen Account
- Can I be frozen for malicious reports?
- Can I get frozen for using a program that I downloaded from a third-party site since it helps me play better?
- Can I pay to have my account unfrozen?
- Can we petition to have accounts unfrozen?
- Do you use AI/Bots to freeze accounts?
- How do I appeal a Frozen account?
- See all 23 articles
Password Issues
- Friend's Account
- Help! A Chia is telling me my password isn't secure enough!
- How do I change my password?
- I don't remember my password. Can I have it sent to me?
- I think someone else changed my password!
- I tried to have my password sent to me, but it didn't work. Now what do I do?
- See all 9 articles
PIN Issues
Creation/Registration
Parents
- Birthday - Parent Request from PCC
- I don't want to sign a parental consent form. Can my child still play Neopets?
- I sent in my form, but some of the games are still not available for my child to play. Is this a glitch?
- Parental Consent - What it does
- When a user under 13 creates an account, does Neopets store the user's email address?
- Where can I get the consent form? How do I send it in?
- See all 7 articles
Two-Factor Authentication (2FA)
- Can I disable Two-Factor Authentication (2FA)?
- Help! I lost my Two-Factor codes! What can I do?
- How do I log in with 2-Factor Authentication?
- How do I set up my Two-Factor Authentication (2FA)?
- What are these emergency backup codes for my Two-Factor Authentication (2FA)?
- What is Two-Factor Authentication (2FA)?
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