Thanks for writing! Unfortunately, you may only have up to 5 accounts on an email address. Even if you deactivate an account, that account will still count against the 5 you may have. We do this to prevent users from cheating by creating multiple accounts to gain an advantage over other players. If you still wish to deactivate your account, you must log on to the account to deactivate it to confirm you are the owner. If you have any further issues, please let us know!