Ticket is a formal request submitted by a player seeking help with issues related to their account, gameplay, or other support needs. When a player submits a ticket, it creates a case in the support system, allowing the Customer Support Team to track, investigate, and respond to the request.
Common reasons for submitting a ticket include:
- Recovering a lost, frozen, or compromised account
- Reporting technical issues or game bugs
- Addressing billing or Neocash-related concern.
- Requesting assistance with site features or rules
Each ticket is assigned a unique reference number, and players can check its status while awaiting a response from the support team.