A ticket is a formal request submitted by a player seeking help with issues related to their account, gameplay, or other support needs. When a ticket is submitted, it creates a ticket in the support system, allowing our Customer Support Team to track, investigate, and respond to it.
All ticket updates and replies are sent directly to the email address used when the ticket was submitted. Players can view and track their ticket status through their email (do check spam or junk folders in case replies are filtered there).
Common reasons for submitting a ticket include:
- Recovering a lost, frozen, or compromised account
- Reporting technical issues or game bugs
- Addressing billing or Neocash-related concerns
- Requesting assistance with site features or rules
Each ticket is assigned a unique reference number, which is used internally by our Customer Support Team to track and manage the request and ensure all related email correspondence is handled properly.
Important: In the past, players were required to create a Zendesk account to submit and manage support tickets. This requirement has been removed, and no Zendesk account is needed to contact Customer Support. Simply submit a ticket and monitor the email address you provided for updates and responses from our team.