Each player should use their own account and follow the site rules. This includes:
- You must have only 1 main account and up to 4 side accounts per person, that is registered to ONE email address.
- Do not share accounts with other players.
- Do not use more than 1 email address to register for other Neopets account.
- Different email addresses indicate the account belongs to different players.
- Do not cheat or use unauthorized programs.
- Do not use another player's account to circumvent restrictions or penalties.
- Make sure each player is genuinely playing their own account.
- Do not collude for achievements, trophies, games, purchases or for any other intent. Avatar and pet lending is allowed.
If you feel you have been frozen by mistake, simply contact our Customer Support team so we can get it sorted!