You can check if your account is still active by using the Neopets search bar. Simply type in your username, and if it appears in the search results, that means it still exists in our system. If it doesn’t appear, there are two possibilities: the account may have been frozen, or it could have been purged due to long-term inactivity.
You can send a ticket to our Customer Support team to check! Just provide all the information you can remember in the form.