Yes. All Neocash purchases on the Neopets website are processed through trusted third-party payment providers, PayPal and Stripe. These providers securely handle your payment information and keep your financial details private from Neopets—Neopets does not store your credit card or bank information.
If you notice any unauthorized or suspicious charges, you can dispute them directly through PayPal or Stripe, both of which offer buyer protection and fraud resolution processes. In addition, Neopets has a dedicated Customer Support team ready to assist with billing concerns, disputes, or suspected fraud related to Neocash purchases. You can submit a support request by clicking here and creating a ticket under “NC Mall.”