Membership/ NeoCash
NC Mall
Purchasing Neocash
Neocash Card
- Where can I get a Neocash Card?
- How much do Neocash Cards cost?
- I have a Neocash Card; how do I redeem it?
- I entered my PIN and received an error message. What do I do now?
- I received Gift Boxes when I redeemed my Neocash Card. What are they?
- I purchased a Neocash Card, but when I entered the code, it said that the card had not been activated. What can I do?
Neocash Items
- What is the difference between Neocash and Neopoint items?
- What Neocash items can I buy, and where?
- Do the Neocash items I buy last forever?
- Does time elapse on my items that are not currently being used?
- Why can’t I find the item that I saw in the NC Mall a week ago?
- How can I use items I purchased from the NC Mall?
- See all 18 articles
NC Gift Boxes
- What is an NC Gift Box?
- How can I get NC Gift Boxes?
- How do I use NC Gift Boxes to gift Neocash items?
- Can I PIN protect the use of NC Gift Boxes in my account?
- How will I know if I have received a Neocash item gift from another Neopets user?
- How do I open an NC Gift Box once it's in my Neocash Item Gift Log? What can I do once the gift is opened?
- See all 16 articles
Account Inquiries
- Can I send Neocash as a gift?
- Can I transfer my Neocash to a different account that I own?
- Can I purchase Neocash from another user? Can I sell Neocash to another user?
- My account was frozen. Can I get a refund?
- If I’m frozen, what happens to my Neocash and Neocash items?
- My account was scammed! Give me back all my Neocash items!
- See all 8 articles
Bonus Discount Codes
NC Mall Album
Featured Game Ticket
Green Neoboard Pen
Mysterious Morphing Experiment
- What is a Mysterious Morphing Experiment?
- How long is each Experiment on sale?
- Where can I place my Mysterious Morphing Experiment?
- May I gift a Mysterious Morphing Experiment to a friend?
- What happens when I gift a Mysterious Morphing Experiment before it reaches its final state?
- How do I know when my Experiment will change from one stage to the next? What if I miss a whole stage?
- See all 13 articles
Key Quest Tokens
- I purchased a Key Quest token from the NC Mall. Can I gift it to another user in exchange for a Key Quest merchandise code?
- I've purchased a Key Quest token from the NC Mall, but don't see it in my Key Quest Collector's Case.
- Where in the Key Quest Collector's Case can I find my token?
- How do I find my token once I've unlocked it?
- What is a Key Quest token?
NC Collectible Items
What is a Key Quest Collector's Case Theme?
Sweetheart Grams
- What is a Sweetheart Gram?
- Can I gift a Sweetheart Gram to myself?
- How is the Limited Edition item special?
- Can I gift the exclusive items that I receive from a Sweetheart Gram to another user?
- How many items are available in each Sweetheart Gram?
- Can I choose more than one of the exclusive NC items to send in a Sweetheart Gram?
- See all 14 articles
The Gift of Neocash
- What is the Gift of Neocash?
- How much Neocash do I have to spend?
- What if I spend less than 1,000 NC?
- Can I combine what I spend on my main and side account?
- When will I receive my Bonus NC?
- My account was frozen during the Gift of Neocash promotion. Will I still receive my Bonus NC?
- See all 7 articles
Castle Nox: Corridor of Chance
Super Gift Boxes
Styling Studio
- What does the Styling Studio Restyle Paint do and how do I use it?
- What sort of rewards can I get from using Styling Studio Restyle Paint?
- What sort of items can I Restyle?
- What is the Style Meter and how do I use it?
- Why are some of my NC Pet Styles not showing up in the selection dropdown?
- What is the Styling Studio?
- See all 22 articles
Styling Chamber
Deluxe Training Fortune Cookie
Plot Points Fortune Cookie
Battledome Claw
Premium Perk - Daily Quest
- What is the Premium Daily Quest perk?
- What do I get for completing the Premium Daily Quest?
- Are the Premium Daily Quest prizes the same as the regular Daily Quest prizes?
- What kinds of quests will appear as Premium Daily Quests?
- Do I have to complete all 6 Daily Quests to earn my weekly streak?
- Do the Premium Daily Quests count towards completing my weekly streak?
- See all 8 articles
Premium Perk - Lab Ray
Premium Subscription Information
Premium Boards
Premium Perk - NeoLodge Schedule
- What is the Neolodge?
- What are the benefits to booking my Neopets into the Neolodge?
- Can I book all my Neopets into the Neolodge at once?
- Can I take my Neopets out of the Neolodge early?
- Will I get my NP back if I check my pets out early?
- What is the Extended Neolodge Booking Premium Perk?
- See all 8 articles
Premium Perk - Premium Dropdown
Premium Perk - Retired Challengers
- What does this perk give me?
- Does fighting the retired challengers get me anything?
- Do the retired challengers drop BD items?
- What does it mean when it says retired challengers are rotated out?
- How often do retired challengers rotate out?
- Why are some of these challengers so easy?
- See all 9 articles
Premium Perk - Extra Game Score Submission
- What does the Extra Game Score Submission Perk do?
- What’s the point of submitting an extra score?
- Does this perk stack with the Premium Dreamium boon?
- Will I earn additional NP with each score submission?
- Do the extra score submissions count towards getting Hi-Score Trophies?
- Will I get to keep this perk if I cancel my Premium Subscription?
Premium Perk - Free Fortune Cookie
- What does this Premium Perk do?
- Can I get retired Fortune Cookies using this perk?
- Do I have to use my free Fortune Cookie right away?
- Can I hold on to these Fortune Cookies for as long as I want?
- Do I get to keep my free Fortune Cookie even if I don’t renew my Premium Subscription?
- How do I collect my free monthly Fortune Cookie?
- See all 7 articles
Streak Save Tickets
Streak Save Tickets - Trudy's Surprise
- What happens once I decide to save my Trudy's Surprise streak?
- Do Streak Save Tickets only save my Trudy's Surprise 25 day streak?
- Can I choose to only save my 25 day streak or my weekly streak on Trudy's Surprise?
- My streak broke before the prize pool rotated. Will I get an item from the previous Trudy's Surprise prize pool when I save it?
- My streak broke, can I still spin Trudy’s Surprise?
- What happens if I choose to not save my Trudy's Surprise streak?
Streak Save Tickets - Quest Log
- What happens once I decide to save my Quest Log streak?
- Will I still have the weekly prize I was working towards when my Quest Log streak broke?
- My Quest Log streak broke before the prize pool rotated. Will this change my weekly prize?
- Do Streak Save Tickets only save my Quest Log weekly streak?
- Can I replay any daily quests I missed if I use a Streak Save Ticket?
- My Quest Log streak broke, can I still do my daily quests?
- See all 7 articles
Battlefield Legends Neocash Items
- Can I gift NC maps or towers?
- Can I purchase more than one of each NC map or tower?
- Do I have to buy Neocash (NC) items to play Battlefield Legends?
- Do I still have to pay for NC towers during the game with coins after I've purchased them in the game set-up?
- How long can I play with NC maps and towers after purchase?
- Once I buy an NC tower, is there a limit to how many of them I can buy (using coins) in the game?
- See all 8 articles
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