I'm not receiving emails from Neopets!

If emails are not getting through to you, it may be for a couple of reasons.

  • Your inbox may be full.
  • Emails from us are going into a junk or spam folder. Look in your junk folder, and if an email from Neopets is there, move it to your inbox and make sure other Neopets emails can be received.
  • You may have mistyped your email address. To check and potentially change your email address visit your Email Preferences page.