When you log into your Frozen Account, you’ll find a general reason for the freeze. If you need more details or wish to discuss the matter further, please submit a ticket under "Frozen Accounts" using the form at www.neopets.com/help.
Please note that while we can’t provide specific details about the freeze, you’re welcome to share your side of the story. Our Customer Service Team has heard many different situations, so being honest is important—even if it’s not the most convenient truth. We do take honesty into account when reviewing accounts.