• Can I be frozen for malicious reports?
• Can I get frozen for using a program that I downloaded from a third-party site since it helps me play better?
• Can I pay to have my account unfrozen?
• Can we petition to have accounts unfrozen?
• Do you use AI/Bots to freeze accounts?
• How long are accounts frozen for?
• How many reports does it take to get an account frozen?
• I am quitting Neopets/haven’t played in a long time. Can I give all of my items, points, and/or pets to friends?
• I bought items/NP/pets/accounts offsite and was Frozen - what do I do now?
• I don’t know why I was frozen, and no one is giving me any explanation. Where can I go for help?
• I spent a lot of money on a third-party site to buy NC items, Neopets, NP items, Accounts, and /or Neopoints. I understand my account will be returned in two years but what do I do about the lost money incurred from the ?
• I used a VPN, am I at risk of being Frozen?
• If I buy NC/Premium after my account is frozen, can I use that for verification that the account is mine?
• If I turn in someone else, can my account be unfrozen?
• Is it allowed for me to buy NC items, Neopets, NP items, accounts, or Neopoints from a third-party site?
• I’m Premium and pay for your site, therefore I shouldn’t be able to be frozen so please return my account.
• What can account be frozen for?
• What can I send in to prove I am innocent of what my account was frozen for?
• What does it mean when my account is frozen for protection/investigation? How can I get it back?
• What evidence is required for an account to be frozen?
• What is investigated before an account is frozen?
• What is the difference between a permanently silenced account and a frozen account?
• What is the process for appealing a frozen account?
• Why was I frozen for no reason?
• Will my pets, Neopoints, and items be wiped when my account is unfrozen?