Skip to main content
Logo

You must sign in or sign up for a Zendesk account to submit a ticket request.

⚠️ This is NOT Neopass or Neopets. Please do NOT use your Neopets or Neopass credentials to log in.

  1. Neopets
  2. Membership/ NeoCash
  3. Neocash Items

I purchased an item by mistake. Can I return it?

June 17, 2025 19:02

No, there are no refunds on Neocash items. You will be required to enter your Password before any purchases are final so please be sure to review your order before completing this process.

Articles in this section

  • What is the difference between Neocash and Neopoint items?
  • What Neocash items can I buy, and where?
  • Do the Neocash items I buy last forever?
  • Does time elapse on my items that are not currently being used?
  • Why can’t I find the item that I saw in the NC Mall a week ago?
  • How can I use items I purchased from the NC Mall?
  • Where can I see the items I purchased from the NC Mall?
  • Can I give Neocash items as gifts?
  • I don’t want the Neocash item I purchased. Can I return it?
  • I purchased an item by mistake. Can I return it?
See more
Logo
© 2023 World of Neopia, Inc. All Rights Reserved.
About Us
  • Company
  • Team
  • News
Support
  • Privacy Policy
  • Membership
  • Terms and Conditions
  • My Support Tickets
© Neopets. Theme by Lotus Themes
Powered by Zendesk